1. Introduction
Cross Light (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you use our website:
🌐 www.crosslight.co.za
2. Who We Are
Cross Light is an online ticketing platform that facilitates the sale of tickets for events hosted by churches and faith-based organisations (“Event Organisers”).
We act as a platform provider and do not organise or host events.
3. Information We Collect
3.1 Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Billing details
3.2 Payment Information
All payments are securely processed via PayFast.
We do not store or have direct access to your card or banking details.
Payment information is handled in accordance with PayFast’s security and compliance standards.
3.3 Transaction Information
- Tickets purchased
- Event details
- Order history
3.4 Technical Information
- IP address
- Browser and device information
- Website usage data (via cookies and analytics tools)
4. How We Use Your Information
We use your information to:
- Process ticket purchases
- Provide customer support
- Send important event updates
- Share necessary details with Event Organisers
- Improve our website and services
- Comply with legal obligations
5. Sharing of Information
5.1 Event Organisers
When you purchase a ticket, your information (such as name and contact details) is shared with the Event Organiser for:
- Event management
- Entry verification
- Event communication
5.2 Service Providers
We may share limited data with trusted third parties, including:
- PayFast (payment processing)
- Website hosting providers
- Email communication tools
These providers are required to protect your information.
5.3 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations
- Prevent fraud or misuse
- Protect our rights
6. Cookies & Tracking
We use cookies to:
- Improve website functionality
- Analyse traffic and usage
- Remember user preferences
You can control cookies through your browser settings.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
9. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request corrections
- Request deletion where applicable
- Object to certain processing
To exercise these rights, contact us below.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
12. Contact Information
For any privacy-related queries: