{"id":320,"date":"2026-05-05T22:30:27","date_gmt":"2026-05-05T22:30:27","guid":{"rendered":"https:\/\/crosslight.co.za\/?page_id=320"},"modified":"2026-05-08T12:15:26","modified_gmt":"2026-05-08T12:15:26","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/crosslight.co.za\/?page_id=320","title":{"rendered":"Refunds &#038; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"320\" class=\"elementor elementor-320\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b12dce e-flex e-con-boxed e-con e-parent\" data-id=\"3b12dce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c257c99 elementor-widget elementor-widget-heading\" data-id=\"c257c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refunds and Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b04eb53 e-flex e-con-boxed e-con e-parent\" data-id=\"b04eb53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4711013 elementor-widget elementor-widget-text-editor\" data-id=\"4711013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><b> Overview<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Cross Light is an online ticketing platform that facilitates the sale of tickets for events hosted by churches and faith-based organisations (\u201cEvent Organisers\u201d).<\/span><\/p><p><b>Cross Light is not the organiser, host, or promoter of any event.<\/b><\/p><p><span style=\"font-weight: 400;\">When you purchase a ticket through this platform, you enter into a direct agreement with the Event Organiser.<\/span><\/p><ol start=\"2\"><li><b> No Returns<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">All ticket sales are final. Tickets cannot be returned or exchanged after purchase, except where required by applicable law.<\/span><\/p><ol start=\"3\"><li><b> Refunds, Cancellations &amp; Postponements<\/b><\/li><\/ol><p><b>3.1 Responsibility of Event Organiser<\/b><\/p><p><b>All decisions regarding refunds, cancellations, and postponements are the sole responsibility of the Event Organiser (church).<\/b><\/p><p><span style=\"font-weight: 400;\">Cross Light does not make decisions regarding refunds.<\/span><\/p><p><b>3.2 Event Cancellation<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If an event is cancelled, any refunds will be determined and authorised by the Event Organiser\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cross Light will facilitate the refund process only once approval has been received from the organiser\u00a0<\/span><\/li><\/ul><p><b>3.3 Event Postponement<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If an event is postponed, tickets will typically remain valid for the new date\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any refund options will be determined solely by the Event Organiser\u00a0<\/span><\/li><\/ul><p><b>3.4 Event Changes<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Changes to event details (including venue, time, speakers, or programme) are the responsibility of the Event Organiser\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds for such changes are at the organiser\u2019s discretion\u00a0<\/span><\/li><\/ul><ol start=\"4\"><li><b> Non-Refundable Situations<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Cross Light does not provide refunds for:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change of personal circumstances\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failure to attend an event\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dissatisfaction with the event\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">All such matters must be directed to the Event Organiser.<\/span><\/p><ol start=\"5\"><li><b> Processing of Approved Refunds<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will only be processed once authorised by the Event Organiser\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processing time: <\/span><b>7\u201314 business days<\/b><span style=\"font-weight: 400;\"> after approval\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be issued using the original payment method where possible\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service or processing fees may be non-refundable\u00a0<\/span><\/li><\/ul><ol start=\"6\"><li><b> Cross Light\u2019s Role (Important)<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cross Light acts strictly as an <\/span><b>intermediary ticketing platform<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not control or manage events\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are not responsible for event delivery, changes, or cancellations\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not guarantee the quality or outcome of any event\u00a0<\/span><\/li><\/ul><ol start=\"7\"><li><b> Legal Rights<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Nothing in this policy limits your rights under the Consumer Protection Act.<\/span><\/p><p><span style=\"font-weight: 400;\">Where required by law, refunds or remedies may still apply.<\/span><\/p><ol start=\"8\"><li><b> Contact Information<\/b><\/li><\/ol><p class=\"wp-block-heading\"><span style=\"font-weight: 400;\">For refund-related queries:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\ud83d\udce7<\/span><a href=\"mailto:info@crosslight.co.za\"><span style=\"font-weight: 400;\"> info@crosslight.co.za<\/span><\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns Overview Cross Light is an online ticketing platform that facilitates the sale of tickets for events hosted 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